Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, shipping address, and phone number when you place an order
• Payment information (processed securely through PayPal — we do not store your card details)
• Communications you send to us via email or our contact form
• Device and usage data collected through the OraRV mobile app (tank level readings, sensor connection logs)

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To respond to your inquiries and provide customer support
• To improve our products and services
• To send marketing communications (only with your consent; you can opt out at any time)
• To comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers to deliver your orders (name and address only)
• Payment processors (PayPal) to complete transactions
• Service providers who assist us in operating our website and business, subject to confidentiality agreements
• Law enforcement or regulatory bodies when required by law

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure server infrastructure, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use essential cookies to operate our website and optional analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. We do not use cookies for targeted advertising.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at privacy@orarv.com.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order data is retained for 7 years for tax and accounting purposes.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at privacy@orarv.com.